Our approach
What the subscription covers
We start by getting your own contracts right, then we're on hand for whatever comes in. That means reviewing or redrafting your standard agreements, dealing with clients who want to negotiate or change them, and reviewing contracts when a client insists on using their own paper. You also have a solicitor you can ask about contracts day to day.
The focus is commercial contracts, such as client agreements, supplier terms, service agreements, software licences and NDAs. If something falls outside that (an employment dispute or a corporate transaction, say), we'll tell you at the outset and either handle it separately or point you to the right person.
How the subscription works
- Discovery. We'll have and in-depth conversation about your templates, the contracts you use, roughly how many you send or receive each month, and how often they get negotiated.
- Scoping. We'll agree a scope based on the information you've given us and a monthly fee.
- Templates. The detail depends on what you need, but usually we review your standard agreements or redraft them completely, so you start from a solid base.
- Contract reviews and negotiation. When a client wants changes to your standard contract, or insists on using their own paper, you send it over and we'll pick it up.
You'll have a dedicated Slack channel (Slack or Teams, whichever you use) for sending contracts and asking questions, though we're happy with email and calls too. There's no need to open a new matter or ask for a quote each time. For anything within scope, you send it over and we come back with a clear note on the issues, what to push back on and what you can live with.
There's no fixed number of contracts each month and no hard cap. The fixed monthly fee is based on our shared expectation of your needs. From time to time we'll look at the scope, how much you've used us and whether the fee still fits. If you're sending more than we expected, or something different, we'll talk to you and adjust the fee.
Who we work with
The subscription suits businesses where contracts land on someone's desk most weeks and need a sensible answer quickly. That usually means agencies, tech businesses and growing companies that send proposals and project agreements to clients, and are regularly asked to sign supplier terms or software licences.
The Contracts Subscription is different from Tend's GC Subscription, which covers the full range of Tend's services across corporate, commercial and employment. The Contracts Subscription is narrower and priced accordingly: it's for businesses whose primary need is commercial contracts support, handled consistently and without the friction of arranging it each time.
Case Studies
Hear from our clients
Meet the team
Neelam is a corporate and commercial solicitor with a practical, no-fuss approach to helping businesses get things done.
On the commercial side, she works with agencies, tech companies and growing businesses on the contracts that underpin their operations: drafting, reviewing and negotiating agreements across a wide range of commercial arrangements. On the corporate side, she assists overseas businesses setting up in the UK and forming UK subsidiaries, and has experience of M&A transactions and investment rounds.
Before qualifying as a solicitor, Neelam had a career in legal technology, including as Director of Global Product at LegalZoom. She brings that perspective to everything she does: a deep understanding of what good legal service looks like from the client's side, and how to deliver it.
She's also unfailingly cheerful. Even on Mondays.
When Neelam isn't at her desk, she can often be found upcycling old furniture in her shed, discovering new eateries or testing out recipes on friends and family.
From the moment she got involved in her parents' businesses at a young age, Nicole knew she had a passion for helping businesses thrive.
A corporate and commercial solicitor, Nicole focuses on the work that matters most to growing businesses: M&A transactions, investment rounds, shareholder agreements and company secretarial support. She also helps clients navigate the commercial side: negotiating and reviewing contracts, advising on joint ventures, and being a steady pair of hands through transactions of all sizes.
Nicole is also working towards an MBA, which tells you something about her character and her love of business. Her advice is grounded in commercial reality, not just legal theory.
When she's not taking care of business, Nicole likes to read, run, play tennis and attend church.
Craig is a corporate and commercial solicitor at Tend Legal, working with founders, business owners and leadership teams as they build, grow and protect their businesses.
He advises on a wide range of matters: mergers and acquisitions, shareholder agreements, company structures, governance and commercial contracts of all kinds. Craig also has a particular interest in intellectual property, and regularly advises on trademark and copyright matters. His IP work has included a matter involving a Premier League and England international footballer, and advising on a copyright assignment connected to a well-known album cover.
Down-to-earth and easy to work with, Craig places a strong emphasis on clear communication and making sure clients feel confident about the decisions they're making. He works closely with agency and commercial clients, acting as an accessible part of their wider advisory team.
Outside of work, Craig is a keen football fan and enjoys spending time with his family.
Alistair co-founded Tend Legal with Shona on a simple idea: that small and medium-sized businesses deserve the same quality of legal advice as large companies, without the large firm experience.
As a solicitor with a broad commercial practice, he advises business owners on the full range of issues that come with running and growing a company. That means employment law: advising on settlement agreements, workforce decisions and the day-to-day employment questions that land on founders' desks. It means commercial work: negotiating and reviewing contracts, supplier agreements, and the commercial arrangements that keep a business running. And it means corporate transactions: from business sales and acquisitions to investment rounds, share structures and restructures.
Before co-founding Tend Legal, Alistair was a partner at Woodfords Solicitors in South West London, where he spent over a decade building a reputation for clear, commercial advice to SMEs. He is known for his calm approach, his ability to cut through complexity, and his willingness to give a straight answer.
When not working or acting as taxi driver to his three children, Alistair can be found riding bikes or skateboards, playing various instruments, or at church.
Frequently Asked Questions
There's no fixed number each month and no hard cap, though it is subject to reasonable use and availability. When we set up the subscription we record how many contracts we expect, based on what you tell us and what we see in your templates, and the fee reflects that. From time to time we review the scope, how much you've used us and the fee. If you're sending more than we expected, or different types of contract, we'll talk to you and adjust the fee where needed.
A review covers reading the contract, identifying the key issues, and giving you a clear steer on what to push back on and what to accept. For longer or more complex contracts, we flag the provisions that actually matter rather than commenting on every clause. You get a practical summary, not a tracked-changes document.
Yes. The subscription covers both: reviewing counterparty paper you've been asked to sign, and reviewing or updating your own templates and client-facing agreements. Template maintenance is part of the scope, so if a term in your standard agreement needs updating because the law has changed or your business model has shifted, that's included.
Ad hoc instructions work well for occasional or one-off contracts. The subscription is for businesses where contracts come up regularly enough that the friction of arranging legal advice each time is a problem. The subscription removes that friction: the channel is open, the solicitor knows your business and your risk appetite, and the work happens as a matter of course rather than only when something looks risky.
The GC Subscription covers all of Tend's services: commercial contracts, corporate, employment and everything in between. It's designed for businesses that want a senior solicitor across all their legal needs. The Contracts Subscription is narrower: it's focused solely on commercial contracts support. If your main legal spend is on contracts and you don't need regular corporate or employment advice, the Contracts Subscription is likely the better fit.
No, the scope of the subscription will be tailored to your needs: the type and number of contracts you deal with, how often they are negotiated and how many stakeholders in the business we are dealing with. We can also help with maintaining contract databases and prepare negotiation playbooks. Before we agree anything, we'll talk to you about your business and make sure we understand it properly. We'll then agree a bespoke scope and an appropriate fee based on that, which means you're not paying for things you don't need.